GP Receptionist

Full time. Hours from 8am to 6.30pm.

Job Summary:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

Accountable To:

General Practitioners (for medical matters)

Practice Manager (for all other matters)

KEY RESPONSIBILITIES:

·       To ensure that all visitors and telephone callers to the practice are greeted professionally.

·       To ensure all telephone calls are managed appropriately.

·       To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

·       To ensure the clinical staffs receive medical records as requested.

·       To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

·       To facilitate patients accessing the clinical care provided by the practice.

·       To support the GP’s and Nurses in providing that care.

·       To act as first point of contact for anyone accessing the practice.

KEY TASKS:

Reception duties:

·       Greeting and booking in or patients for surgeries and clinics.

·       Dealing with patient enquiries efficiently and courteously.

·       Receiving and recording of telephone messages taking appropriate action.

·       Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.

·       Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses as necessary.

·       Processing repeat prescriptions.

·       Taking home visit requests.

·       Receiving specimens from patients, ensuring all their details have been recorded whilst following Health & Safety policy.

·       Receiving, actioning and workflow of emails and clinical correspondence.

·       Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Administration duties:

·       To have a thorough knowledge of all practice policies and procedures

·       To work in accordance of written protocols

·       Provide administrative support for clinical staff.

·       Electronic filing of patient records when needed.

·       Registering new patients following the Registration Protocol.

·       Scanning of documents onto the medical system.

·       To send letters to patients as necessary.

·       Photocopying of notes and other information.

·       Amending details on EMIS i.e. Change of address, telephone numbers etc.