Business Support Officer - Bury

PURPOSE OF THE ROLE:

RHA has an exciting opportunity for an experienced and driven individual to join our organisation to support our local primary care networks and take on the role of Business Support Officer.

The post holder will be a key member of the team and the role will include supporting our member practices to deliver the strategic and operational aims of the PCN.

The post-holder will be expected to develop and establish strong collaborative relationships with practices and all stakeholders. Internally these include, practice members of the PCN and RHA and, externally, the CCG, and most importantly, the PCN patients.

As the role of Primary Care Networks, within the NHS, develops it is envisaged that the demands and requirements of the post will increase over time.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by the Clinical Director. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care commissioning emerges.

Job Summary

• To play a pivotal role in the delivery of high-quality primary health care within the Primary Care Network (PCN).

• Support the PCN Clinical Director and the member practices to ensure the smooth running of the PCN.

• To support the day-to-day management of the PCN.

• To support the production of performance and quality reports within the PCN and other Network initiatives, liaising with other stakeholders as required.

Key Responsibilities and Duties:

• First point of contact for PCN Practice Managers regarding delivery of PCN projects/schemes.

• Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN.

• Support the induction of new PCN staff.

• Management and administrative support of monthly meetings, including organising and taking minutes.

• Management/Co-ordination of the ARRS Rota for PCN staff

• Recording and management of holiday and sickness of PCN staff.

• Provide project management support for new and existing opportunities.

Finance:

• To monitor and check the accuracy of submissions for Enhanced Services on behalf of the PCN and ensure that all claims are submitted on a monthly and quarterly basis and payment made and received.

• Liaise with the RHA Finance team to monitor PCN expenditure and identifying significant deviations from plan.

Organisational:

• To oversee the administration of PCN.

• Support the PCN Clinical Director to develop strategic and operational planning processes to support the PCNs objectives.

• Support PCN Clinical Director with writing business and development plans as required.

IM&T

• Ensure PCN’s compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Welfare:

• Organise PCN events.

• Working Relationships: to work as a flexible member of the PCN, providing support to other team members when necessary.

• To take an active role in the development and embedding of PCN’s culture, values, and reputation as providers of high-quality services.

• Encourage supporting staff to collaborate through sharing information and intelligence across different activities.