Alex Fagan

My name is Alex 😊 I started working for RHA in November 2019 as an administrator.

This was my first role in health care and grew into the Business Support Officer for the Heywood PCN.

My administrator role developed quickly with COVID 19, becoming the lead administrator for the housebound and care home vaccinations. With the support of all the team my skills developed, and I gained more confidence within my work and was inspired to join the HART team.

For a few months I worked alongside 2 nurses and an HCA learning about the needs of the transient and vulnerable community. With the support of the Primary Care Academy, I was able to achieve my Level 1 in Functional Skills Maths. A subject I have never been strong at, but RHA and the Academy really supported me through my learning.

I worked closely with the Heywood Clinical Director (Dr Z Mohammed) and the PCN Manager (Adele Hardacre) as a Business Support Officer, supporting with the daily tasks of working within a PCN. I am a trained Phlebotomist and provided the Network with domiciliary Phlebotomy, workd with the ARRS staff team as a first point of contact for any queries and arrange events for the PCN in which they educate the public on the importance of their health needs and what the PCN team can do. 

I am now the Senior Administrator for the Access Service, which is additional primary care appointments out of hours (evenings and weekends) within HMR. I support the Service Manager with any tasks relating to the service, work on the rota of bank staff who work at the hubs. With the support of HR onboard new staff to the bank, create and ensure new staff receive an induction and information on the service is kept up to date (including email communications and updates to the RHA Website).

I am currently awaiting a start date in BTEC Diploma in Team Leading Level 2 to develop my skills.

Working in Primary Care is so interesting and always presents a new challenge as every day is different.

When I started with RHA I had no idea how supportive and caring the team would be and love how they encourage you to grow and develop into a happy and professional career. 

When I’m not working, I enjoy doing my own nails (which I learnt in lockdown) binge watching Netflix seasons my fave at the moment is The Crown and trying new restaurants…and cocktails 😉.